Frequently Asked Questions
Everything you need to know about illuminating your space.
What is the average shipping time for your lighting fixtures?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international orders may take 10-14 business days depending on the destination.
Do your lights come with a warranty?
Yes, all Lux Lights products include a 2-year limited warranty that covers manufacturing defects and electrical components under normal residential use.
What is your return policy for delicate items?
We offer a 30-day return policy. If your light fixture arrives damaged or you are unsatisfied, please contact our support team. Items must be in their original packaging and not yet installed.
Are your bulbs and fixtures energy efficient?
Absolutely. We specialize in LED-compatible fixtures and energy-star rated designs to help reduce electricity consumption while providing superior brightness.
Do you offer professional installation services?
While we do not provide direct installation, every product comes with a comprehensive installation guide. For hardwired ceiling fixtures, we strongly recommend hiring a licensed electrician.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Shop Pay.